We created this support article to help answer all of your questions regarding Avalanche Apex Connect with Second Extinction. If you want to understand what kind of Avalanche Apex Connect account you should use or need help solving problems, you can find them here.
This article contains: (Use🔺to return to this list)
- What is Avalanche Apex Connect?
- Where do I create an Avalanche Apex Connect Account?
- What is a limited Avalanche Apex Connect Account?
- How do I upgrade to a full Avalanche Apex Connect Account?
- How do I change my email address, display name or password?
- What do I do if I forget or am locked out of my Avalanche Apex Account?
- How do I delete my Avalanche Apex Connect Account?
- What happens if I delete my Avalanche Apex Connect Account?
- I registered my Avalanche Apex Connect Account, but didn't get an email to verify it.
- How do I link my Avalanche Apex Account to Twitch to get Twitch Drops?
- Can I link more than one Steam Account to my Avalanche Apex Connect Account?
- How do I change the Steam account that is associated with my Avalanche Apex Connect account?
- What happens if I delete my Avalanche Apex Connect Account?
- What I should do if I cant link my game to Apex?
- How do I contact support if I have another question or need additional support.
1. What is Avalanche Apex Connect?
Your Avalanche Apex Connect account is how you will receive exclusive rewards and benefits. For the release of Second Extinction into Early Access, you can use it to redeem your Twitch Drops, and future exclusive rewards.
2. Where do I create an Avalanche Apex Connect Account?
When launching Second Extinction, you will be prompted to create a new account to be able to play the game. You can choose to make a limited account or a full account.
3. What is a limited Avalanche Apex Connect Account?
A limited Avalanche Apex Connect account will allow you to play the game fully, but you will not be able to claim Twitch drops or manage your Avalanche Apex Connect account.
4. How do I upgrade to a full Avalanche Apex Connect Account?
From within Second Extinction, please open the settings menu, navigate to the "Avalanche Apex Connect", and click "Upgrade Account". From here, you will be able to register your Avalanche Apex Connect Account and it will become an upgraded Avalanche Apex Connect Account. You are unable to downgrade your full Avalanche Apex Connect account into a limited one.
5. How do I change my email address, display name or password?
Go to the Avalanche Apex Connect Account portal here, sign in, and navigate to the settings tab.
6. What do I do if I forget or am locked out of my Avalanche Apex Account?
Go to the Avalanche Apex Connect Account login page here and click forgot password. A new password will be sent to your email.
7. How do I delete my Avalanche Apex Connect Account?
Login to your Avalanche Apex Connect Account here, click settings, and then click delete account.
8. What happens if I delete my Avalanche Apex Connect Account?
If you choose to delete your account from the Avalanche Apex Connect Portal, all of your data for Avalanche Apex Connect will be deleted.
Please note that your Second Extinction save game progress will also be affected and you will lose all of your game progress.
The process to delete your Avalanche Apex Connect account will take 24 hours. If you login and re-activate your Avalanche Apex Connect Account again within this 24 hour period, it will stop the account from being deleted.
Also, by deleting your Avalanche Apex Connect you won't be able to play in Multiplayer mode with your friends but only with random players.
I registered my Avalanche Apex Connect Account, but didn't get an email to verify it.
You can request another email verification. Login to the Avalanche Apex Connect Account portal here, click settings tab, and then click the "resend email" button.
How do I link my Avalanche Apex Account to Twitch to get Twitch Drops?
To link your Twitch Account, simply log into the Avalanche Apex Connect Account portal here, go to the Settings tap and click the link button beside the twitch segment. You can also do this by going to the Drops section of Twitch Dashboard and finding Second Extinction on the list.
Can I link more than one Steam Account to my Avalanche Apex Connect Account?
Currently, this is not feasible. Your steam account and Avalanche Apex Connect Account are used to sync your Second Extinction profile to backup your progress, collect your rewards, and more.
How do I change the Steam account that is associated with my Avalanche Apex Connect account?
You can unlink your Steam account from your Avalanche Apex Connect Account from within the game. When doing so, it will require you to wait 24 hours and in that time, you can not play Second Extinction. To proceed with this, follow the steps listed below:
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Launch Second Extinction on Steam
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Navigate to your Settings menu
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Click Avalanche Apex Connect
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Click unlink steam user
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Click Unlink User And Exit Game
What I should do if I can't link my game to Apex?
If you experience the message "The platform account is already linked to another Apex Connect account" most likely you had registered an Apex Connect account from another Avalanche game, such as Generation Zero or theHunter: Call of the Wild. In this case you should log in to Second Extinction using the credentials from this games or contact support for the further assistance.
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How do I contact support if I have another question or need additional support.
If you have an additional question regarding your Avalanche Apex Connect account or you need additional support, then you can contact the support team directly. To do so, simply click submit a request.