If you've been asked to send MSI and DxDiag files to Support for troubleshooting, then you're in the right place.
How to create DxDiag report?
- Open a "Run" command box by pressing (Windows key + R). You can also do it by typing "Run" into the Start menu's search bar, then press enter
- Type dxdiag in the Run dialogue box and press Enter
- The DirectX Diagnostic Tool will open and gather information about your PC. Once the report is completed, click on "Save All Information"
- Select where to save the file. The file will be named "DxDiag" by default
- Locate the file and attach it to your support ticket when needed
How to create MSInfo Report?
- Open a "Run" command box by pressing (Windows key + R). You can also do it by typing "Run" into the Start menu's search bar, then press enter
- Type msinfo32 in the Run dialogue box and press Enter
- From the 'File' menu at the top left, select 'Export...' to save the file to the desired location
- Locate the file and attach it to your support ticket when needed
How to locate your settings.json file for Second Extinction?
Using file explorer, navigate to the following location
Steam:
C:\Users\USERNAME\Saved Games\Avalanche Studios\Second Extinction\Steam
Windows Store version:
C:\Users\USERNAME\Saved Games\Avalanche Studios\Second Extinction\Windows Store