We created this support article to help you troubleshoot issues issues related to playing Second Extinction. Please attempt these troubleshooting steps before contacting support.
If you have the error message "VK_ERROR_INITIALIZATION_FAILED. EErrorType DEVICE_CREATION_FAILED", please try to update your integrated graphics card drivers and your dedicated graphics card drivers to the latest version.
If you have the error message, " Vulkan Error: VK_Incomplete, EErorType = Device_Lost", then please navigate to folder C:\Users\%username%\AppData\Local\Avalanche Studios\Shoebill\ and delete the file "Pipelines.cache"
1. Please check that your PC meets the requirements to play Second Extinction.
- Requires a 64-bit processor and operating system
- OS: Windows 10 (64-Bit versions)
- Processor: Intel Core i5-3570 or AMD Ryzen 3 1300X
- Memory: 12 GB RAM
- Graphics: Nvidia GTX 780 3GB or AMD R9 280 3GB
- Storage: 30 GB available space
- Requires a 64-bit processor and operating system
- OS: Windows 10 (64-Bit versions)
- Processor: Intel Core i7-4770 or AMD Ryzen 5 1600X
- Memory: 16 GB RAM
- Graphics: Nvidia GTX 1070 8 GB or AMD Vega 56 8GB
- Storage: 50 GB available space
2. Make sure your computer is set to use your dedicated graphics card. We've created a support article here for both Nvidia and AMD users here.
3. Make sure your graphics card drivers are fully up-to-date.
- If you are using an Nvidia gpu, please use NVIDIA GeForce Experience to check that you are up to date with your drivers.
- If you are using an AMD gpu, please use RADEON Software Adrenalin 2020 Edition to check that you are up to date with your drivers.
4. Please make sure you're playing your game on your dedicated monitor. If you've switched monitors when playing, it's very likely that you will experience a crash and a black screen. You might also experience black screens when changing screen resolution.
5. If you received an error message saying "SecondExtinction_F" has stopped working, then you should also receive an error message. For us to better help you, we need to know what the error message is, the files from the crash report, and the DxDiag and MsInfo files found here.
- Click "What does this report contain"
- Select both files and click click "Export..."
- To get your DxDiag and MsInfo files, then please refer to our guide here.
6. Avoid running any software that injects into Vulkan drivers (Reshade, Bandicam, Xsplit, Rivatuner statistics, various capturing software such as Mirillis).
7. Make sure you have Microsoft Visual C++ Redistributable installed. If you don't, you can install it from here.
8. Search for, and disable/troubleshoot programs that could potentially interfere with Steam. Most notably:
a) Turn off Steam overlay
b) Disable background programs for recording and screen capturing
c) Create an exception in your Antivirus for Steam and SecondExtinction.
d) Certain firewalls and firewall configurations may prevent Steam from talking to its servers. It may be necessary to add exceptions in your firewalls for Steam if you discover that this is the cause.
9. Verify integrity of game files:
a) Via Steam open your game Library.
b) Right click on the game title and select "Properties"
c) Select the "LOCAL FILES" tab and click on "VERIFY INTEGRITY OF GAME FILES..."
d) Start a game session
10. As this game is fully online, please be sure to check you have an active and stable internet connection.
11. Confirm that your Windows operating system is fully up-to-date. At this time, Second Extinction is only available for Windows ten.
12. Some of your PC files may have become corrupt. Please attempt to use the System File Checker to see if it can fix them. A full support article from Microsoft can be found here.
13. You may have a conflict with your audio source or your sound card drivers. If you are using a headset or external speakers, then try unplugging them temporarily. You can also attempt to uninstall and then reinstall your Realtek drivers.
14. Try lowering your screen resolution within Windows and see if the game will begin to work.
15. Whitelist the game in your Firewall. The application name is "SecondExtinction_F.exe"
16. If none of the troubleshooting steps above helped, then please contact us from step 5 so we can better help you. If you don't have a crash report, then please specify what the issue is.